Ferrer y Saret » Ferrer y Saret

PRIVACY POLICY

IMPORTANT: We invite you to read this Privacy Statement carefully to learn why we collect your personal data and how it is processed by FERRER Y SARET VIAJES, S.L., París, 207, 08008, Barcelona.

This policy is subject to change and should be consulted each time you decide to visit us.

SCOPE

This online privacy statement of FERRER Y SARET VIAJES, S.L., is public and accessible to all users and customers of FERRER Y SARET VIAJES, S.L., and applies to all websites of FERRER Y SARET VIAJES, S.L. being www.ferrerysaret.com the main site or domain.

It also applies to those documents or messages issued by FERRER Y SARET VIAJES, S.L. that link to this policy or privacy statement or, where appropriate, indicate access to it so that you know how FERRER Y SARET VIAJES, S.L. uses your personal data.

Next, we inform you in a general way about the uses of your personal information. These uses and treatments are detailed below.

PERSONAL INFORMATION WE COLLECT

Information on the use of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).

FERRER Y SARET VIAJES, S.L. respects your right to privacy and applies all the regulations in force in order to protect the personal data of its customers and users.

Your personal data are treated with the utmost confidentiality, having adopted FERRER Y SARET VIAJES, S.L., as Responsible for Treatment, the technical and organizational measures necessary to ensure the confidentiality and security of personal data, avoiding its alteration, loss, treatment or unauthorized access.

In order for you to receive information and, where applicable, to be able to reserve or use the products and services offered by FERRER Y SARET VIAJES, S.L. through the site(s) of FERRER Y SARET VIAJES, S.L., it is necessary for you to inform us of certain personal data necessary in order to be able to personalize our services and adjust them to your interests and needs.

We remind you that it is the user's duty to inform us of any change in their data, to FERRER Y SARET VIAJES, S.L., and that had registered our sites, to proceed to its maintenance in the corresponding files.

In order to improve the services, we offer you, it is possible that at the end of the service we provide you, you will receive a satisfaction survey. You will be asked for an assessment of the services received and a brief comment on your experience

We collect your personal information for several reasons:

Respond to requests for servicess
Realization of the services
Preparation of budgets
Send you status messages of ongoing services
Sending of promotions that we consider interesting for our clients
Quality and satisfaction surveys for the improvement of the services carried out by FERRER Y SARET VIAJES, S.L.
Completion of the necessary documentation for the processing of any incident covered by your insurance company

In addition, we may collect information related to your use of our websites through various technologies, such as the use of cookies.

You may revoke this consent at any time and exercise your rights of access, rectification, deletion, limitation of treatment, forgetfulness, portability of data and opposition by the means indicated in the chapter "EXERCISE OF RIGHTS" of this document.

COLLECTION METHODS

FERRER Y SARET VIAJES, S.L. collects personal data through several channels: on the website www.ferrerysaret.com, viajes.ferrerysaret.com, mice.ferrerysaret.com; in the call center of FERRER Y SARET VIAJES, S.L.; in the same physical centers of FERRER Y SARET VIAJES, S.L., when requesting a quote or a service; on the page of FERRER Y SARET VIAJES, S.L. on Facebook, Instagram, Linkedin, Twitter, YouTube, Pinterest, Google+.

In any case and as long as it is applicable, we will give you the option of refusing to allow us to use your data for the purpose of sending or advertising communications.

DISCLOSURE TO THIRD PARTIES

For the management and fulfillment of the object of the contract, it may be necessary (and obligatory for the provision of the service) that your data (including information on allergies, food intolerances, etc.) have to be communicated to providers such as airlines, shipping companies, hotels and other service providers, which will be obliged to use the data solely and exclusively to fulfill the object of the contract.

These providers, depending on the country of destination of their trip, may be located in countries for which it is necessary to carry out an international data transfer including, if applicable, those that do not offer a level of protection comparable to that required by the EU, and are therefore considered to be an international data transfer expressly authorised by the interested party.

In the same way and according to the Federal Legislation of the United States of America, your personal data will be accessible to the Department of Customs of the United States in case you contract a flight that has origin, destination or stopover in that country.

You authorize us to communicate data such as Name, NIF, Bank Data, etc., to the Financial Institutions with which FERRER Y SARET VIAJES, S.L. works for the sole purpose of managing transfers, collections and payments arising from the commercial relationship and the use of our services.

Finally, you authorize us to send the necessary information for the process of any incident covered by your insurance company and that it may require.

TREATMENTS AND USES

Realization and management of the contracted service and invoicing

Without the requested data it will not be possible to carry out the service.

The personal data, as well as those related to the service will be kept in our files for the time necessary to be able to make effective the guarantee of the service provided (5 years).

The data relating to the invoicing of the service will be kept in our files for the time necessary to comply with the legal and fiscal obligations applicable to the services provided by FERRER Y SARET VIAJES, S.L. (5 years + current year).

With regard to this data processing, you may, if you consider it necessary, exercise the following rights:

Access to know what data we keep and treat.
Of rectification in case you consider that the data are not correct or because they have changed (for example, your contact details).

Editing Queries

Personal and contact data will be kept in our files for the time necessary to carry out the requested management.

If you consider it necessary, you will be able to exercise the following rights with regard to this data processing:

Access to know what data we keep and treat.
Of opposition and limitation, so that personal data will not be processed -since your request is processed- for the purpose of the information service.
Of rectification in case you consider that the data are not correct or because they have changed (for example, your contact details).
Deletion or deletion in the event that you withdraw your consent for this treatment.

Quality Service

In order to comply with our commitments of quality with the client, we carry out a survey punctually to know the satisfaction with the work carried out to our clients and users in order to be able to improve our services.

These surveys are carried out by electronic means (you receive an e-mail with a link to the website where the survey is carried out) and they do not collect any personal data additional to those you have previously provided.

In any case, the personal contact data collected for the purpose of sending you the quality survey will only be used if you give us your explicit consent.

Personal data relating to this processing will be kept for this purpose for 3 months.

You may, if you consider it necessary, exercise the following rights with regard to this data processing:

Of opposition and limitation, so that personal data will not be processed -since your request is processed- for the purpose of the information service.
Of rectification in the case that considers that the data are not correct or because they have changed

Information on the services of FERRER Y SARET VIAJES, S.L.

In order to keep you informed about the services provided by FERRER Y SARET VIAJES, S.L. and about specific promotions, we need to treat your contact details.

On the other hand, in each communication sent you will be offered the opportunity to unsubscribe from them; additionally, you can exercise the rights indicated below at any time.

You may, if you consider it necessary, exercise the following rights with regard to this data processing:

Of opposition and limitation, so that personal data will not be processed -since your request is processed- for the purpose of the information service..
Of rectification in case you consider that the data are not correct or because they have changed (for example, your contact details).
Deletion or deletion in the event that you withdraw your consent for this treatment.

Elaboration of budgets

The data that you provide us, for the preparation of the budget, will be kept in our files until you inform us of the decline of its execution or up to 2 years after this period will be deleted. Otherwise they will become part of the processing of Service Realization.

You may, if you consider it necessary, exercise the following rights regarding this data processing:

Access to know what data we keep and treat.
Of rectification in case you consider that the data are not correct or because they have changed (for example, your contact details).
Deletion in the event that you definitively reject the action budgeted by FERRER Y SARET VIAJES, S.L..

Study of job applications

The data you provide us, to participate in our recruitment processes, if you are selected for the next phase, we will inform you of this decision. The data provided by you will be kept for a maximum of 1 year last which will be deleted.

If you consider it necessary, you may exercise the following rights with regard to this data processing:

Access to know what data we keep and treat.
To rectify if you consider that the data are not correct or because they have changed (for example, your contact details).
Deletion or deletion in the event that you withdraw your consent for this treatment.

Service reCAPTCHA

The browsing IP address will be sent to Google as part of the system in order to discern a human from an automated form filling and submission system

Full details about Google's privacy policy.

COOKIE PROCESSING

This WEB site uses own and third party cookies to improve your browsing experience, depending on the configuration of your browser. In some pages and options of the FERRER Y SARET VIAJES, S.L. sites, cookies are used that are specific to the browser. Cookies are automatic procedures for collecting information relating to the preferences determined by a User during his or her visit to a specific web page. This information is recorded in small files that are stored in the user's computer equipment, never in those of FERRER Y SARET VIAJES, S.L.. Each time the user accesses the website in question again, these files are automatically activated so that the website is configured with the preferences indicated in previous visits. Cookies cannot read cookie files created by other providers.

WHAT TYPES OF COOKIES DE WE USE?

ACCORDING TO THE LENGTH OF TIME THAT COOKIES REMAIN ACTIVE CAN BE:

Session Cookies: designed to collect and store data while the user accesses a website. They are usually used to store information that is only of interest to keep for the provision of the service requested by the user on a single occasion (for example, a list of purchased products).
Persistent cookies: Persistent cookies are a type of cookie by which data is still stored in the terminal and can be accessed and processed for a defined period of time. They have a deletion date. They are used for example in the process of purchase or registration to avoid having to enter our data constantly.

DEPENDING ON WHO IS THE ENTITY THAT MANAGES THE COMPUTER OR DOMAIN FROM WHICH COOKIES ARE SENT AND TREATS THE DATA OBTAINED, WE CAN DISTINGUISH:

Own Cookies: These are those that are sent to the user's device and are managed exclusively by us for the best functioning of the site.
•Third-party Cookies: These are those that are sent to the user's device from a computer or domain that is not managed by us but by another entity, which will process the data obtained.

THE FOLLOWING COOKIES MAY BE INSTALLED ON YOUR DEVICE WHEN YOU BROWSE OUR WEBSITE:

Registration Cookies: When the user enters our website and logs in, a temporary cookie is installed so that they can navigate through their user area without having to enter their data continuously. This cookie will disappear when you log out.
Analysis Cookies: serve to study the behavior of users anonymously when browsing our website. This way we will be able to know the most viewed contents, the number of visitors, etc. Information that we will use to improve the browsing experience and optimize our services. They can be their own, but also from third parties. Among the latter are Google Analytics cookies.

DEFINITION OF THE COOKIES WE USE

Own Cookies www.ferrerysaret.com

NOMBRE DE LA COOKIE	ORIGEN	PROPÓSITO DE LA COOKIE
PHPSESSID	Técnica	Esta cookie permite almacenar un identificador único por sesión a través del que es posible vincular datos necesarios para posibilitar la navegación por la web.
cb_enabled	Personalización	Gestiona el consentimiento del usuario para el uso de las cookies en la página web, con el objeto de recordar aquellos usuarios que las han aceptado y aquellos que no, de modo que a los primeros no se le muestre información al respecto.
_ga, _gid	Analítica	Es una cookie de google analytics que utiliza un identificador anónimo para distinguir usuarios anónimos. Esta cookie realiza análisis sobre las interacciones de los usuarios, con el fin de optimizar los servicios que ofrecen. Tiene una duración de dos años.
_atuvc, _atuvs	Analítica	Sistema de compartición de páginas en redes sociales. Actualizan el contador y permiten compartir en Twitter.

Third-party Cookies www.ferrerysaret.com

NOMBRE DE LA COOKIE	ORIGEN	PROPÓSITO DE LA COOKIE
_atcss	Analítica	Sistema de compartición de páginas en redes sociales. Actualizan el contador y permiten compartir en Twitter.
_ga	Analítica	Es una cookie de google analytics que utiliza un identificador anónimo para distinguir usuarios anónimos. Esta cookie realiza análisis sobre las interacciones de los usuarios, con el fin de optimizar los servicios que ofrecen. Tiene una duración de dos años.
_gat, _gat_UA-*	Analítica	Es una cookie de google analytics que se utiliza para diferenciar entre los diferentes objetos de seguimiento creados en la sesión. La cookie se actualiza cada vez que envía los datos a Google Analytics.
_gid	Analítica	Es una cookie de google analytics que se utiliza para distinguir a los usuarios. Tiene una duración de 24 horas.
1P_JAR, CONSENT, SIDCC	Analítica	Esta cookie lleva a cabo información sobre cómo el usuario final utiliza el sitio web y cualquier publicidad que el usuario final haya visto antes de visitar dicho sitio web.
APISID	Analítica	Esta cookie de DoubleClick generalmente se establece a través del sitio por parte de socios publicitarios y es utilizada por ellos para crear un perfil de los intereses del visitante del sitio web y mostrar anuncios relevantes en otros sitios. Esta cookie funciona identificando de forma única su navegador y dispositivo.
HSID, NID	Analítica	DoubleClick (que es propiedad de Google) establece esta cookie para crear un perfil de los intereses del visitante del sitio web y mostrar anuncios relevantes en otros sitios.
SAPISID, SID	Analítica	Este es un nombre de cookie muy común, pero cuando se encuentra como una cookie de sesión, es probable que se use para la administración del estado de la sesión.

Own Cookies viajes.ferrerysaret.com

NOMBRE DE LA COOKIE	ORIGEN	PROPÓSITO DE LA COOKIE
et_bloom_optin_optin	Técnica	Email opt-in form
_icl_visitor_lang_js, wpml_browser_redirect_test	Personalización	Esta cookie almacena el idioma que haya escogido y permitirá recordárselo al sistema la próxima vez que visite nuestra web.
cookieconsent_dismissed	Personalización	Gestiona el consentimiento del usuario para el uso de las cookies en la página web, con el objeto de recordar aquellos usuarios que las han aceptado y aquellos que no, de modo que a los primeros no se le muestre información al respecto.

Third-party Cookies viajes.ferrerysaret.com

NOMBRE DE LA COOKIE	ORIGEN	PROPÓSITO DE LA COOKIE
_ga	Analítica	Es una cookie de google analytics que utiliza un identificador anónimo para distinguir usuarios anónimos. Esta cookie realiza análisis sobre las interacciones de los usuarios, con el fin de optimizar los servicios que ofrecen. Tiene una duración de dos años.
_gat, _gat_UA-*	Analítica	Es una cookie de google analytics que se utiliza para diferenciar entre los diferentes objetos de seguimiento creados en la sesión. La cookie se actualiza cada vez que envía los datos a Google Analytics.
_gid	Analítica	Es una cookie de google analytics que se utiliza para distinguir a los usuarios. Tiene una duración de 24 horas.

Own Cookies mice.ferrerysaret.com

NOMBRE DE LA COOKIE	ORIGEN	PROPÓSITO DE LA COOKIE
cookieconsent_dismissed	Personalización	Gestiona el consentimiento del usuario para el uso de las cookies en la página web, con el objeto de recordar aquellos usuarios que las han aceptado y aquellos que no, de modo que a los primeros no se le muestre información al respecto.

Third-party Cookies mice.ferrerysaret.com

NOMBRE DE LA COOKIE	ORIGEN	PROPÓSITO DE LA COOKIE
_ga	Analítica	Es una cookie de google analytics que utiliza un identificador anónimo para distinguir usuarios anónimos. Esta cookie realiza análisis sobre las interacciones de los usuarios, con el fin de optimizar los servicios que ofrecen. Tiene una duración de dos años.
_gat, _gat_UA-*	Analítica	Es una cookie de google analytics que se utiliza para diferenciar entre los diferentes objetos de seguimiento creados en la sesión. La cookie se actualiza cada vez que envía los datos a Google Analytics.
_gid	Analítica	Es una cookie de google analytics que se utiliza para distinguir a los usuarios. Tiene una duración de 24 horas.

COOKIE UPDATE

The cookies on this website may be updated, so we recommend that you periodically review our cookie policy.

HOW TO MANAGE COOKIES ACCORDING TO THE BROWSER YOU USE

IMPORTANT. You can reject the treatment of the referred data by rejecting the use of cookies by selecting the appropriate settings of your browser, however, you should know that if you do so it is possible that you may not be able to use the full functionality of the site.

RECAPTCHA

We use the reCAPTCHA service of Google Inc. (Google) service to protect the data sent through the forms on our user's pages. This service differentiates data sent by individuals from automated messages and involves the transmission of IP address and other data required by Google to use the reCAPTCHA service. For this purpose, the data will be transmitted to Google to be used. The IP address will be encrypted by Google in the member states of the European Union as well as in the states associated with the European Economic Area. Only in exceptional cases will IP addresses be transmitted to Google's server in the United States for encryption. On behalf of the owner of this website, Google will use this information to evaluate the use of the service by users. The IP address transmitted by reCAPTCHA will be kept separate from other Google data. The Google privacy policy applies to this data. Full details of Google's privacy policy can be found at https://policies.google.com/privacy?hl=en.

By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

EXCERCISE OF RIGHTS

You may direct written communications for the exercise of your rights to:

FERRER Y SARET VIAJES, S.L. B-08749780 inscribed in the Comertial Registry of Barcelona, in the Sheet 53877 Page III Volume 4825 Book 4145 Section II Inscription 1ª sending your requests to the following address:

FERRER Y SARET VIAJES, S.L. París, 207, 08008, Barcelona You can also direct your communications through the following channels:

In person, in our offices
By e-mail to the address welcome@ferrerysaret.es
Contacting to the telephone +34 932 178 300 where we are to your disposition to take care of you.

In any case you can obtain general information about privacy and Personal Data Protection at the following link: www.agpd.es